For app review
Use the support email for Shopify reviewer questions, demo-store access coordination, and billing flow clarification.
Support
Need help with PactWord or AltPilot?
Send a concise description of the issue, your shop domain, and the workflow step where you need help. Do not send passwords, API tokens, or customer data.
Contact
Email: [email protected]
Operator: Shanghai Yuezhiwen Technology Co., Ltd.
Typical response window: 2 business days for standard support requests.
For merchants
Include the product, image, or job status related to your question so we can investigate without requesting sensitive data.
For privacy
Privacy and data deletion requests can also be sent to the same support address.